Lululemon in trouble over refund issues
ATHLEISURE brand Lululemon Athletica Australia has forked out more than $32,000 after it was caught falsely telling customers they were not entitled to a refund or replacement products, the consumer watchdog says.
The Australian Competition and Consumer Commission issued Lululemon three infringement notices, totalling $32,4000, saying the retailer, which sells yoga-inspired athletic apparel, made false or misleading representations about consumer guarantee rights.
The ACCC alleges Lululemon’s website advertising sale products falsely stated consumers they were not entitled to a return, remedy, or to obtaining a refund or an exchange of a product under any circumstance.
ACCC deputy chair Delia Rickard said Lulul…