Lululemon in trouble over refund issues

Lululemon is a popular activewear brand which first came to Australia in 2004.

ATHLEISURE brand Lululemon Athletica Australia has forked out more than $32,000 after it was caught falsely telling customers they were not entitled to a refund or replacement products, the consumer watchdog says.

The Australian Competition and Consumer Commission issued Lululemon three infringement notices, totalling $32,4000, saying the retailer, which sells yoga-inspired athletic apparel, made false or misleading representations about consumer guarantee rights.

The ACCC alleges Lululemon’s website advertising sale products falsely stated consumers they were not entitled to a return, remedy, or to obtaining a refund or an exchange of a product under any circumstance.

The popular Canadian yoga and running brand, which opened its doors in Australia in 2004, also refused to give a customer a refund for products she considered faulty.

Jarrod Sierocki

Picture: LululemonSource:Supplied

ACCC deputy chair Delia Rickard said Lulul…

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