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Max Ma, chief executive of 7thonline, says nearly every misstep the retail planning software provider made between 2020 and 2023 can be traced back to a single culprit.
“All the mistakes we made during that time — they’re all attributable to one thing: working from home,” he said.
Like most companies, the New York-based firm — which counts Patagonia, PVH Corp. and Birkenstock among its clients — closed its office early in the pandemic and allowed employees to continue working from…
