When guests cross the line
Bathrobes are the most commonly stolen item in hotels worldwide, and towels come a close second – indeed, in one Europe-wide survey of hotel managers, nearly eight in 10 said towels go missing – but unlike toiletries, these items are designed to be reused hundreds of times. A single robe can cost a hotel well over $100 to replace, or more if it’s bespoke or branded. Towels, pillows and bed linen aren’t cheap either, particularly at luxury properties using…

